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Terms & Conditions

It is important that you understand and read our terms and conditions of trade.

If you have any queries our telesales team will be happy to answer them.

Acceptance Of Orders

No other conditions whether or not inconsistent with these Terms and Conditions shall apply. Each order for goods will be deemed to be an offer by the customer to purchase the goods upon these Terms and Conditions. A contract shall not be formed till customer's order is accepted in writing by the Company. All Contracts are subject to these Terms and Conditions. No variation will be accepted by the Company unless previously agreed in writing. Orders for pharmaceuticals are accepted on a 30 day invoice account only. Goods are subject to availability, in an event that we are not able to supply the goods; we will inform you of this as soon as possible. An alternative will be offered or a full refund will be given where payment has already been received by the Company for those Goods.

Customer's Authority

Customers entering into transactions with the Company expressly warrant that they are authorized to accept and are accepting these Terms and Conditions not only for themselves but also as agents for and on behalf of all other persons who are, or might become, interested in the Company's goods, whether in whole or part.

Details And Specifications

The Company reserves the right to alter specifications of any given product and to withdraw any item without notification or explanation. Current specifications can be confirmed with the Company by telephone.


The price for the goods will be the price set out in Company's website; the Company reserves the right to change any price without notice. Costs of carriage and packaging and any applicable duty or sales tax will be added to the price where relevant.


All payments for goods and services shall be made by the end user to the Company at the time of placing the order by direct debit payment, and the Customer shall set up a direct debit payment arrangement with the Company. The Company might, at its sole discretion, accept payments by debit or credit card or BACS.

Cancellation Of Orders

The Company will use all reasonable endeavors to meet client’s individual requirements but the Company shall be under no obligation to accept cancellation or other amendment to any order or any part of Order once accepted by the Company. Where such amendment or cancellation to an Order is agreed by the Company, it is on the understanding that a reasonable amendment or cancellation charge might be levied at the Company's sole discretion.

Carriage And Deliveries

All Orders will be dispatched by the most appropriate route. Deliveries will be made to reception desk and/or ground floor at client’s stated delivery address. Any special delivery difficulties or requirements in delivering should be made known to the Company at the time of placing the Order and might be subject to extra costs. The Company will use reasonable endeavors to deliver each of the client’s Orders for the goods within the time agreed when the Company accepts an Order and, if no time is agreed, then within a reasonable time, but the time of delivery is not of the essence.


In an event of non-arrival of goods, Customers must inform the Company within 14 days of the date of the advice or invoice of dispatch, otherwise no claim can be considered.

Liability Of The Company

The Company's entire liability under these T&Cs and any Contract is as set out and will be under no liability to the Customer whatsoever (breach of statutory duty for any death, injury, direct, indirect or consequential loss or damage (all three of which terms include, without pure economic loss, limitation, loss of business, loss of profits and depletion of goodwill.

Company Details

Trading as: M.K. Medical Services,
Address: Kasheli, Kalher, Bhiwandi, Thane-Maharashtra, India Pin-421302 Maharashtra, India 400601
Company Registration Number: 4240054.

Additional Terms For Our Price Beat Promise

M.K. Medical Services is committed to providing great value on the entire range of products we sell. Our Price Beat Promise means that if you find an equivalent product for sale elsewhere for a lower price (subject to the conditions below), then we will beat that price. The product must be same make, model and specification. Products advertised on classified ads or auction sites are excluded from the Promise. The product must be available for delivery in the same timescale as from M.K. Medical Services. We require evidence of the lower price (this might be a flyer, website address, advertisement or catalogue). Our pharmaceutical range is excluded from Price Beat Promise.